Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by DRL Ltd, trading as Next Domestic Appliances, makes the products available to you ("Product Terms"). You as the customer will transact with DRL Limited (the Company).
1.0 Prices
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery charge is £19.99* for mainland UK (£29.99). Prices can change and we always bring you the latest prices as quickly as possible.
*Please note that there is an additional charge of £5.99 for deliveries made on a Saturday or Sunday, £9.99 for next day and £2.99 for rapid deliveries (available in mainland UK only).
2.0 Product dimensions
2.1 It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.
2.2 Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.
2.3 Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.
2.4 Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
3.0 Availability
The delivery date chosen by you will be the actual delivery date unless we are advised otherwise by our suppliers/couriers. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible offering you an alternative appliance/date or a full refund. We do use third party couriers for Northern Ireland and certain postcodes in The Scottish Highlands, in which case the chosen date is when the delivery will happen into the third party courier.
4.0 Contract
4.1 There will be no contract of any kind between you and us until payment for your goods is authorised by your bank or credit card issuer. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that payment for the goods is authorised, (and not before), a contract will be made between you and us. Authority for payment must be given at the time of the order. Payment for your order will be taken once stock availability has been confirmed.
4.2 We reserve the right not to fulfil your order for any reason, including but not limited to, product pricing and availability. In the event of any of these circumstances we will contact you as soon as possible to either amend or cancel your order or offer a full refund.
5.0 Delivery
5.1 Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK, including the Isle of Wight. Our courier will make all deliveries to you. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. The cost for delivery is £19.99 within the UK (£29.99 For Northern Ireland) regardless of the number of items delivered, on a particular date.
5.2 There is an additional charge of £5.99 for deliveries made on a Saturday or Sunday (Please note, this service is only available to UK mainland postcodes). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you £19.99 UK (£29.99 For Northern Ireland) to redeliver your order.
We do use third party couriers for Northern Ireland and certain postcodes in The Scottish Highlands in which case the chosen date is when the delivery will happen into the third party courier. You will then be contacted by the courier to arrange the final delivery to your property.
5.3 On delivery our couriers will unpack the appliance and you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
5.4 We advise you to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery we ask you to note these on the delivery paperwork or refuse the delivery.
5.5 Delivery of appliances (in particular large or heavy appliances) to the property and/or the room of your choice will be dependent on sufficient access to your property/room. Any steps up or down (with no lift access), narrow entrances, turns on stairways, scaffolding are some reasons that could restrict delivery.
The reasons that could restrict delivery are not exhaustive and will be assessed at the point of delivery by the delivery crew. In the event of an access issue we will offer delivery to the nearest point of the same property (i.e. the bottom of the stairs, a garage)
In the event of an unsuccessful delivery the order will be cancelled and a full refund issued.
We recommend that where required you book any fitters for the day after delivery.
Deliveries to commercial properties could void your warranty.
6.0 Next day delivery
There is an additional charge of £9.99 for next day deliveries. Next day delivery is available on selected products only. We will endeavour to get your appliances to you the next day. This service is available for mainland UK deliveries only. When this is not possible a suitable alternative delivery date will be offered and any additional next day delivery charges you have paid will be refunded. All other Terms and Conditions apply, including those for additional services.
7.0 Rapid delivery
7.1 There is an additional of £2.99 charge for this service. Rapid delivery is available on selected products only. We will endeavour to get your appliances to you within two days of placing your order*.
7.2 When this is not possible a suitable alternative delivery date will be offered and any additional Rapid Delivery Charges you have paid will be refunded. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.
8.0 Connection
8.1 You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.
8.2 Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead. Included in the connection will be the removal of transit brackets and a basic test of the appliance.
The delivery team will be unable to connect your new appliance if:
- The old machine is not disconnected.
- Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
- Any water supply needed cannot be isolated or is unsuitable.
- Any drainage/waste facilities needed are unsuitable.
- Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
- Alterations to existing plumbing and electrical wiring are required
- The appliance requires "Hard Wiring"
- Alterations are required to existing cupboards and cabinets.
- The connection is to extended pipe work
* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket is £19.99 per item.
*We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.
Please note, this service is only available in mainland UK.
9.0 Recycling
9.1 You can request that our delivery team collect and recycle your old appliance. This must be done at the point of order and a charge will be made for each item**.
9.2 All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.
9.3 Collected goods for recycling are deemed to have zero value.
** Recycling for each appliance is £9.99.
*We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.
Please note, this service is only available in mainland UK.
10.0 Cancellation and Returns
10.1 If you wish to cancel your order before your planned delivery date you will receive a full refund. Under the Distance Selling Regulations (DSR) where the goods have been delivered to you, you may return them for up to seven working days from one day after the date of delivery.
10.2 We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession, if necessary. This does not affect your statutory rights.
11.0 Returns under the Distance Selling Regulations (DSR)
11.1 Under the Distance Selling Regulations (DSR) where the goods have been delivered to you, you may return them for up to seven working days from one day after the date of delivery. If you decide to return your goods to us you are required to return the goods to us, at your expense as soon as possible. If you want to return the goods to us yourself, in accordance with your contract, you are required to take reasonable care of the product to ensure that the goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged, a claim may be made against you for a breach of this statutory duty.
11.2 If you are unable/unwilling to return the goods to us we can arrange this for you at a charge of 99.99*.
11.3 If you wish us to arrange the return of an item within seven working days of receiving your delivery, please call the customer help line (0844 844 8907) and advise a member of our team that you wish us to collect the product and the reason for return. We will then organise for the goods to be collected by our courier.
11.4 Refunds can only be made by the same method used for purchase.
* £99.99 reflects the actual cost of collection
If you decide to return your goods to us we do reserve the right to charge you £99.99 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item within 7 working days of receiving delivery, please call the Next Domestic Appliances customer help line (0844 844 8907) and advise a member of our team that you wish to return the product and the reason for return. We will then organise for the goods to be collected by our courier usually within 5-7 days. The charge for collecting goods is £99.99 which reflects the actual cost of collection.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Items purchased at Next Domestic Appliances cannot be returned to a Next store. Your legal rights are not affected.
12.0 Returns for any other reason
12.1 If, after the goods have been fitted, you find a fault; we reserve the right to request the following steps are complied with:
- you provide written notice (email notification is acceptable) of the defect to the Company and/or telephone the Company quoting your invoice reference number within seven days of discovering the defect or ought to have discovered the defect; and
- you allow the Company to provide an engineer, who shall contact you to arrange a house visit to inspect the goods and confirm the fault or if asked by the Company you shall return the goods to the Company’s place of business at our expense for the examination to take place there.
- upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, the Company shall at its option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable to the Company.
12.2 The Company shall not be liable for the goods if you continue to use the goods after giving such notice to the Company; or alter or repair the goods without the written consent of the Company.
12.3 To resolve your problem with regard to Faulty products please contact one of our customer service team on 0844 844 8907 who will be happy to help resolve your problem.
13.0 Payment
13.1 You can pay with any Maestro, Delta, MasterCard, American Express or Visa card. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons.
13.2 We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
13.3 We also offer periodical promotions to enable you to buy the products and pay for them at a later date. The full terms and conditions for these promotions will be supplied to you prior to any goods being shipped. You will be asked to sign and return a form to confirm you have received and agree to these terms
14.0 Limitation of Liability
14.1 Subject to clause 12.2 if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
14.2 Neither of us shall be responsible for losses that result from our failure to comply with these terms including, but not limited to, losses that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of anticipated savings;
- loss of data; or
- any waste of time.
However, this clause 12.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.
14.3 The Company shall not be liable for any losses which arise as a result of an act, omission, breach or otherwise of a party not being the Company
14.4 The extent of the Company’s liability to you shall be limited to the amount of our [product liability] insurance at the time any claim is notified to us.
14.5 This clause does not include or limit in any way our liability for:
- death or personal injury caused by our negligence; or
- fraud or fraudulent misrepresentation; or
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
- any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
15.0 Events outside the Company’s control
15.1 The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).
15.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:
- strikes, lock-outs or other industrial action; or
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
- impossibility of the use of public or private telecommunications networks.
15.3 Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.
16.0 General
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
17.0 Customer Services
If you have an order query please email us at enquiries@nextdomesticappliances.co.uk or call us on 0844 844 8907 Monday to Saturday 8am till 8pm, Sunday 10am till 4pm.
Please note telephone calls may be recorded for training and quality purposes.
Next Domestic Appliances,
DRL Limited,
Aspinall House,
Middlebrook,
Bolton.
BL6 6QQ
Company registration number: 3914998