Our site uses cookies to give you the best experience. Manage your cookies here or continue shopping if you're happy.

Accept & close

We use cookies to give you the best experience on our website. If you're happy with how we use cookies, just continue shopping. Or you can  Manage your cookies here

Accept & close

Terms and conditions

Please read these product terms and conditions carefully as they set out the terms under which Next Domestic Appliances, (operated by AO Retail Ltd, trading as Next Domestic Appliances), makes the products available to you ("Product Terms"). You as the customer will transact with AO Retail Limited (the Company) unless you purchase on a Next Account. Goods purchased on a Next Account will be purchased from Next Retail Limited.

1. Prices

The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does not include the delivery charge. The standard delivery service starts from £20 (separate charges for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible.

*Please note that there are additional charges for deliveries made on a Saturday or Sunday, next day and for 2-3 day delivery (available in mainland UK only).

2. Product dimensions

2.1 It is important to note that the product dimensions do not include any protruding features such as, controls and handles etc. Product dimensions represent the casing of the appliance only.

2.2 Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website are approximate.

2.3 Images of the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately. However we cannot guarantee that the image displayed on your monitor will accurately reflect the true colour of the product delivered to you. Please be aware that colours may differ between manufacturers.

2.4 Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.

3. Availability

The delivery date chosen by you will be the actual delivery date unless we are advised otherwise by our suppliers/couriers. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible offering you an alternative appliance/date or a full refund. We do use third party couriers for Northern Ireland, in which case the chosen date is when the delivery will happen into the third party courier.

4. Contract

4.1 The steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.nextdomesticappliances.co.uk.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.

4.2 We reserve the right not to fulfil your order for any reason, including but not limited to, product pricing and availability. In the event of any of these circumstances we will contact you as soon as possible to either amend or cancel your order or offer a full refund.

5. Delivery

5.1 Delivery will be made to the address specified by you. Please note that our standard delivery of products is within mainland UK*, including the Isle of Wight. Our courier will make all deliveries to you. If you order and specify items with different delivery dates, we will ship them separately and you will be charged a delivery charge each time. Standard delivery starts from £20 within the UK (separate charges in Northern Ireland) regardless of the number of items delivered.

5.2 There are additional charges for deliveries made on a Saturday or Sunday (Please note, this service is only available to UK mainland postcodes*). Surcharges may apply for special deliveries where there are access restrictions. If you are not at home for a pre-arranged delivery then we reserve the right to charge you to redeliver your order.

5.3 We do use third party couriers for Northern Ireland, in which case the chosen date is when the delivery will happen into the third party courier. You will then be contacted by the courier to arrange the final delivery to your property.

5.4 After your delivery, we advise you to check the goods and inform us of any obvious cosmetic damage. If there is any noticeable damage to the goods, please advise us as soon as possible by calling us on 0333 777 8907.

5.5 Delivery of appliances to the property (in particular large or heavy items) will be dependent on sufficient access to your property/room. Any steps up or down with no lift access, narrow entrances, turns on stairways, scaffolding are some reasons that could restrict delivery.

The reasons that could restrict delivery are not exhaustive and will be assessed at the point of delivery by the delivery crew. In the event of an access issue we will offer delivery to the nearest point of the same property (i.e. the bottom of the stairs, a garage)

In the event of an unsuccessful delivery the order will be cancelled and a full refund issued.

Occasionally something will happen out of our control that closes roads, such as snow or sporting events. If your postcode is affected, we will block out the unavailable dates in your delivery calendar.

We recommend that where required you book any fitters for the day after delivery.

Deliveries to commercial properties could void your warranty.

* Unfortunately, we can’t deliver to you if you’re located in the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland.

6. Next day delivery

There is an additional charge for next day deliveries. Next day delivery is available on selected products only. We will endeavour to get your appliances to you the next day. This service is available for mainland UK deliveries only. When this is not possible a suitable alternative delivery date will be offered and any additional next day delivery charges you have paid will be refunded. All other Terms and Conditions apply, including those for additional services.

7. 2-3 day delivery

7.1 There is an additional charge for this service. 2-3 delivery is available on selected products only. We will endeavour to get your appliances to you within two to three days of placing your order.

7.2 When this is not possible a suitable alternative delivery date will be offered and any additional Rapid Delivery Charges you have paid will be refunded. This service is available for mainland UK deliveries only. All other Terms and Conditions apply, including those for additional services.

8. Connection

8.1 You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge* will be made for each item.

8.2 Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance’s power lead. Included in the connection will be the removal of transit brackets and a basic test of the appliance.

The delivery team will be unable to connect your new appliance if:

  • The old machine is not disconnected.
  • Any electrical/plumbing supplies needed fail the delivery team's testing or are considered unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unsuitable.
  • Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure problems.
  • Alterations to existing plumbing and electrical wiring are required
  • The appliance requires "Hard Wiring"
  • Alterations are required to existing cupboards and cabinets.
  • The connection is to extended pipe work

* Connection of a freestanding washing machine, washer dryer or dishwasher to suitable existing plumbing and plug socket starts from £19.99 per item.

*We reserve the right to retain the connection charge if connection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

9. Remove & Recycle

9.1 You can request that our delivery team take your old appliance away for recycling. This must be done at the point of order and a charge will be made for each item**.

9.2 If you’ve chosen this service, your old appliance must be disconnected from all water, electrical and gas supply in advance of the goods being removed and free from any housing units. All appliances should be emptied and, in the case of refrigeration, products defrosted. Only like for like appliances can be collected for recycling.

9.3 Collected goods for recycling are deemed to have zero value.

9.4 100% of the cost of this service relates to safely transporting the product to our recycling plant. Under the WEEE regulations, recycling costs are borne by the product manufacturer. Alternatively, if you wish to return your appliance to us with no charge then this can be accepted at our distributor’s premises;

Expert Logistics
Weston Road

Monday to Friday 10.00 to 16.00

Proof of your delivery will be required and they can only accept like for like items to those that were delivered.

** The charge for collection of each appliance starts from just £15.

*We reserve the right to retain the collection charge if collection fails for any of the reasons mentioned above.

Please note, this service is only available in mainland UK.

10. Cancellations and Returns

If you're not happy with your product or simply change your mind, then in accordance with Consumer Contracts legislation, you can return it within 14 days of delivery and receive a refund. We’re happy for you to unpack the appliance and inspect it properly as you would had you bought the item from a shop. However, if you have used it beyond this, this may have a knock on effect on our ability to sell it to someone else and so where the value of the product is reduced by your use we may only make a partial refund (equal such reduced value) or subsequently charge you for the reduction in value.

To cancel a product and request collection please click here, or call 0333 777 8907.

Your refund will be made within 14 days of collection of the appliance.

We'll also refund you the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

Our 14 day cancellation policy also applies to any additional services you may have ordered. If you have ordered any additional services for a product then these will be automatically be cancelled when the order for that product is cancelled, unless the service has already been performed. If you order an additional service and expressly choose for that service to be carried out within 14 days of order (by nominating your desired day of delivery or otherwise), then you are deemed to have waived your cancellation rights and we shall not be under any obligation to refund any charges paid for any such additional services.

11.0 Returns for any other reason

11.1 If, after the goods have been fitted, you find a fault; we reserve the right to request the following steps are complied with:

  1. you provide written notice (email notification is acceptable) of the defect to the Company and/or telephone the Company quoting your invoice reference number within 14 days of discovering the defect or ought to have discovered the defect; and
  2. you allow the Company to provide an engineer, who shall contact you to arrange a house visit to inspect the goods and confirm the fault or if asked by the Company you shall return the goods to the Company’s place of business at our expense for the examination to take place there.
  3. upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, the Company shall at its option repair or replace such goods (or the defective part) or refund the price of such goods, whichever is considered to be economically viable to the Company. If the company does decide to replace the goods, it will be at the expense of the company.

11.2 The Company shall not be liable for the goods if you continue to use the goods after giving such notice to the Company; or alter or repair the goods without the written consent of the Company.

11.3 To resolve your problem with regard to Faulty products please contact one of our customer service team on 0333 7778907 who will be happy to help resolve your problem.

12.0 Payment

12.1 You can pay with any Maestro, MasterCard, American Express or Visa card and by charging to your Next directory account. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. It may be necessary to re-confirm your security number for data protection reasons.

12.2 We accept internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.

12.3 We also offer periodical promotions to enable you to buy the products and pay for them at a later date. The full terms and conditions for these promotions will be supplied to you prior to any goods being shipped. You will be asked to sign and return a form to confirm you have received and agree to these terms

13 Limitation of Liability

13.1 Subject to clause 13.2 if we fail to comply with these Terms, we shall not be responsible for any losses that you, the customer suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

13.2 We shall not be responsible for losses that result from our failure to comply with these terms including, but not limited to, losses that fall into the following categories:

  1. loss of income or revenue;
  2. loss of business;
  3. loss of anticipated savings;
  4. loss of data; or
  5. any waste of time.

However, this clause 13.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

13.3 The Company shall not be liable for any losses which arise as a result of an act, omission, breach or otherwise of a party not being the Company

13.4 The extent of the Company’s liability to you shall be limited to the amount of our product liability insurance at the time any claim is notified to us.

13.5 This clause does not include or limit in any way our liability for:

  1. death or personal injury caused by our negligence; or
  2. fraud or fraudulent misrepresentation; or
  3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
  4. losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
  5. any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

14.0 Events outside the Company’s control

14.1 The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

  1. strikes, lock-outs or other industrial action; or
  2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  5. impossibility of the use of public or private telecommunications networks.

14.3 Our obligations under these terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

15.0 General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

16.0 Customer Services

If you have an order query please email us at [email protected] or call us on 0333 777 8907 Monday to Friday 8am - 10pm and Saturday to Sunday 8am - 8pm.

Please note telephone calls may be recorded for training and quality purposes.

Next Domestic Appliances,
AO Retail Limited,
5a The Parklands

Company registration number: 3914998

ao.com is operated by AO Retail Limited, a company registered in England and Wales. Our company registration number is 03914998 and our registered VAT number is GB945698169.